As the mobile workforce – those working in sales, engineering and emergency services – grows, so does the pressure on them to become more efficient in their operations as well as providing a friendly face to the business – because as we know, customer service has become a key differentiator in all sectors.

During this web seminar we'll be looking at how to put together a winning strategy for the mobile workforce, including quick wins in terms of immediacy of service, and longer term efforts to improve logistical efficiency, accuracy in documentation, business competitiveness, customers’ satisfaction and employee morale.

  • Applying digital lessons to the mobile workforce
  • Tools and technologies
  • Logistics and planning
  • Mobile printing, scanning and fulfilment
  • Listening to mobile workers’ needs

Presenters


Stuart Sumner

Editor, Computing

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Stuart Sumner is editorial director of Computing, V3 and the Inquirer.

During his time at Incisve Media he has overseen the transition of Computing from a print-first publication, to a truly multi-channel media brand encompassing events, website and apps, whilst ensuring it retains the same depth and authority of content on which its reptuation is founded.

He is also responsible for Computing's sister titles V3 and the Inquirer.

Previously he spent 10 years in the IT industry as a programme manager, where he was responsible for the delivery of corporate WAN rollouts for global blue-chip companies.

Stuart has also written for Time Out and IPC Media, and in his spare time writes scripted comedy for TV and radio.

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Ged Cairns

Head of Mobile Solutions, Brother UK

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With over 30 years’ experience, Ged leads a specialist business unit at Brother that delivers mobile print services to enhance mobile working. He draws on knowledge and experience of working with leading brands from across EMEA to develop secure mobile solutions that drive business efficiencies and productivity.

He has worked with many forward-thinking companies with growing mobile workforces such as Nestle and Coca Cola HBC, and now supports businesses throughout a range of sectors including retail, logistics and healthcare and many more.

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Clive Fearn

Global Sales Director at TAAP

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Clive’s career started in Operations & Supply Chain Management with Northern Foods, Fujitsu and Zebra before entering the world of mobile working at a time when Bluetooth and Wi-Fi were emerging technologies. During the past decade, he’s supported businesses through massive technological change, helping them to successfully navigate the rapid growth in mobile devices and apps.

At TAAP, he’s responsible for working with a range of businesses, large and small, to digitise their companies and better integrate mobile working. His main focus is on streamlining business processes to provide greater control of operations and workflows, improved efficiencies and enhanced productivity.


John Leonard

Research Director, Computing

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John Leonard is responsible for the setting up and running qualitative and quantitative surveys for Computing Research's clients in order to assess the opinions and experiences of IT professionals on issues important to the industry, such as cloud computing, bring-your-own-device (BYOD) and the IT decision making process as a whole.

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