About this webinar:
We’ve reached an inflection point where AI assistants are mature enough to ease friction and provide rapid insights, while digital natives are at home with both text-based and verbal interfaces. Natural language processing has evolved from a bleeding edge technology to a valuable technology for interacting with almost any digital interface.
This webinar, featuring dedicated research, will explore how conversational interfaces can add value to your digital initiatives today. We discuss the benefits of putting the AI to work and the value of the conversational channel itself. Based on our dedicated research, we review to what extent conversational interfaces are already in place today, their use cases, as well as broader opinions and plans for the next few years.
We also gauge what digital assistants are being used for, which industries are ahead of the curve, and the best approach in terms of vendor management. Are you best off using a single vendor, different suppliers, or taking a platform approach?
Finally, we’ll look at some of the challenges involved, including security considerations, retraining chatbot AI, the vital role of analytics, and end user experience.