Event details




Wednesday 17th March


60 mins

Sponsored by:

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About this webinar:

We’ve reached an inflection point where AI assistants are mature enough to ease friction and provide rapid insights, while digital natives are at home with both text-based and verbal interfaces. Natural language processing has evolved from a bleeding edge technology to a valuable technology for interacting with almost any digital interface.

This webinar, featuring dedicated research, will explore how conversational interfaces can add value to your digital initiatives today. We discuss the benefits of putting the AI to work and the value of the conversational channel itself. Based on our dedicated research, we review to what extent conversational interfaces are already in place today, their use cases, as well as broader opinions and plans for the next few years.

We also gauge what digital assistants are being used for, which industries are ahead of the curve, and the best approach in terms of vendor management. Are you best off using a single vendor, different suppliers, or taking a platform approach?

Finally, we’ll look at some of the challenges involved, including security considerations, retraining chatbot AI, the vital role of analytics, and end user experience.



Stuart Sumner

Stuart Sumner

Editorial Director, Enterprise IT

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Stuart Sumner is Editorial Director of Incisive Media's technology-focused titles: Computing and Delta. He oversees all content across print, web, tablet editions, rich media and events - including the IT Leaders' Dining Club and Computing Summits. During Stuart's tenure Computing has transformed from a print-reliant business to a bleeding edge multi-channel brand with an industry-leading events portfolio. Previously he spent 10 years as a programme manager in the IT industry, working for companies such as the BBC, COLT, Nortel Networks and Equant. As a journalist he has also worked for Time Out and IPC Media. He is a regular technology pundit and contributor to the BBC News Channel, as well as a published author.

Andrew Hobbs

Andrew Hobbs

Content Strategist & Research Analyst, Enterprise Technology, Computing

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Andrew is an enterprise technology writer, editor, publisher, strategist and consultant; illuminating digital transformation in the connected world and educating businesses on the opportunities and challenges presented by cloud and edge computing, the Internet of Things, automation, AI, and Big Data. He is a former Editor and Publisher of Internet of Business and now oversees Incisive Works’ enterprise technology thought-leadership content creation, including multimedia digital experiences, whitepapers, webinars, videos, and podcasts

Martijn De Grunt

Director, Digital Assistant, Oracle

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IT Executive and entrepreneur with a proven track record at successful start-ups and major IT companies. As EMEA BDM Director for Oracle Digital Assistant working on driving value with Conversational AI for Customer Service, Employee Self Service, IT Helpdesk, Recruitment and many other use cases.

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Antony Heljula

Technical Director, Peak Indicators Limited

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Antony is an Oracle ACE for Business Intelligence.and is one of Europe's leading analytics architects with a focus on Oracle Analytics (Oracle BI) and related technologies involving machine learning, database, middleware, spatial, virtualization, java and data integration. He has over 15 years' experience working with Oracle BI and Data Warehousing and is the Technical Director at Peak Indicators.


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