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The best solutions put end users first. Communications must be simple for employees and customers alike, to prevent alienation and create a positive company culture. The COVID-19 pandemic has created the challenge of connecting and collaborating effectively. With past Computing research showing these cultural changes are here to stay, organisations should provide high quality audio and video experiences from the comfort of the home or office desk. These solutions should form part of a holistic collaboration strategy across, people, processes, and technology.
However, anytime, anywhere interactions can also make it difficult to separate work and home life. Delivering round-the-clock access and remote communications is important but organisations must also ensure their employees protect their own time with friends and families. Employees want to work flexibly and in a way that suits them, and customers want to interact with services in the same way.
This webinar, featuring bespoke research, will explore what organisations are doing to create seamless, safe, and frictionless experiences for their employees’ communications and workflows. It will reveal how IT leaders are equipping their workforce, what technology is being implemented, and how processes are being adapted to suit differing demands. It will also examine the implications of the new world of work, and how IT leaders are responding to supporting a modern workforce. Finally, we examine the importance of easy deployment and administration when it comes to workforce comms.
Panel
Tom is Computing’s Site Editor, responsible for the editorial schedule and awards output. He has been a B2B writer since 2008 – not the easiest time to start a new career – working on topics as diverse as jewellery, pet care and funerals. Yes, he’s heard all the jokes.
Tom joined Computing in 2017, coming from the display industry; trading LCDs and quantum dots for data and cybersecurity. As well as writing, he regularly interviews C-level IT leaders, speaks at industry events and complains about improper use of the Oxford comma.
Anne works with the commercial technology content team producing whitepapers, reports, webinars, multimedia digital experiences, videos, and articles on the latest industry trends. Formerly, Anne was a science writer for the American Institute of Physics.
Magnus has had a 30 year career using technology to help businesses innovate. He has led, advised and been a non-executive in the Financial Services, Government and Technology sectors.
A mining engineer by training, he graduated with a first class honours from Imperial College and has mined gold, diamonds and coal.
Following a short service commission in the British Army, he enhanced his technology delivery skills at Accenture, coding, designing, testing and project managing.
Having delivered numerous projects for Credit Suisse with Accenture, he finally joined the firm and built the Investment Bank’s first Project Services function, delivering the ability for rapid change, core to Credit Suisse’s growth in the banking’s “premier division”.
Moving into technology management in 2000, he held numerous leadership positions as Head of IT, COO for IT and CIO for EMEA, as technology became yet more important in the Bank.
Subsequently, he joined the UK Government as a CTO in the Government Digital Service, building options to make delivery easier for hundreds of Government CIO’s. Following this, he joined the UK Financial Conduct Authority as their first senior advisor with a technology background, focussing on improving outcomes through the use of technology.
Magnus has sat on the board of a bank and a data centre company. He continues to be a non-executive at the UK Serious Fraud Office.
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