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About this webinar:

Customer-facing organisations are constantly wrestling with one of the greatest challenges posed by the shift to a digital economy: how to securely manage customer identities on online websites, platforms and services, without sacrificing that essential good user experience.

The solutions used must often balance UX while securely authenticating the user and device. On top of this, the best approaches will scale with user growth, control how customer data is shared, inject convenience and security at every stage of the customer journey, and help you better understand your customers.

This webinar will explore the key questions that organisations face when deciding how to manage customer identities – Including those around data management, encryption, password policies, multi-factor authentication, risk management, scaling, and compliance. The solutions to these challenges will differ from one business to the next, depending on their specific needs and the demands of their sector.

We’ll also share some quick wins to be had when it comes to enhancing digital experiences. Lastly, we will seek to answer questions such as, “Where do convenience and security meet?”, and, “Is identity now the keystone to your security and convenience needs?”





Andrew Hobbs

Andrew Hobbs

Content Strategist & Research Analyst, Enterprise Technology

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Andrew is an enterprise technology writer, editor, publisher, strategist and consultant; illuminating digital transformation in the connected world and educating businesses on the opportunities and challenges presented by cloud and edge computing, the Internet of Things, automation, AI, and Big Data. He is a former Editor and Publisher of Internet of Business and now oversees Incisive Works’ enterprise technology thought-leadership content creation, including multimedia digital experiences, whitepapers, webinars, videos, and podcasts

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Tom Wright

Consulting, Editor, Computing

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Phil Allen

VP, EMEA , Ping Identity

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Phil Allen has over 20 years experience in the Identity Management industry. He began his career in the field of PKI in the late nineties and has developed a deep expertise in helping organisations gain the maximum value out of their Identity Management programmes.

He is currently the VP, EMEA at Ping Identity where he has been supporting many of the world’s largest enterprises with their strategic initiatives such as Open Banking, Identity post GDPR, acceleration of Cloud adoption and their IoT rollouts.

Over the years, Phil has realised that too many organisations approach Identity Management as IT oriented projects and this restricts their ability to get the maximum business value out of the technology and process improvements which they are implementing. Identity Management should be seen as one of the strategic programmes that a company undertakes to future proof their business.

His goal is to move people from saying "I knew what the problem was, but I never realised that Identity was the answer" to having an 'Identity First!' philosophy.


Richard Bird

Chief Customer Information Officer, Ping Identity

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Richard Bird is the chief customer information officer for Ping Identity. He is a cyber security veteran and former chief information security officer. He is an internationally recognised identity-centric security expert, leveraging his diverse experiences as a strategic advisor, solutions provider and former global head of identity for JP Morgan Chase’s consumer businesses. Richard is a frequent speaker on keynote platforms around the world. He is a Forbes Tech council member and has been interviewed by the Wall Street Journal, CNBC, Bloomberg, The Financial Times, Business Insider, CNN, TechRepublic, Solutions Review, and the NYSE on topics ranging from data protection regulations to cybersecurity enabled consumer protection. He is also frequently quoted in the media on the importance of protecting people in the digital realm.