As the mobile workforce – those working in sales, engineering and emergency services – grows, so does the pressure on them to become more efficient in their operations as well as providing a friendly face to the business – because as we know, customer service has become a key differentiator in all sectors.
During this web seminar we'll be looking at how to put together a winning strategy for the mobile workforce, including quick wins in terms of immediacy of service, and longer term efforts to improve logistical efficiency, accuracy in documentation, business competitiveness, customers’ satisfaction and employee morale.
- Applying digital lessons to the mobile workforce
- Tools and technologies
- Logistics and planning
- Mobile printing, scanning and fulfilment
- Listening to mobile workers’ needs