About this webinar:
Ensuring IT can operate smoothly and efficiently should always be at the top of any business’s priority list; and never more so than in the middle of the greatest change to working patterns in decades.
What hasn’t changed in recent months are customer expectations: in the modern world, end-users expect a seamless, reliable and secure experience every time. If they don’t get it, they’ll move on, and relying on an overworked support desk – who may not even see the ticket for hours – to address the issue risks losing business. When a service goes down, who better to get it up and running than the person who built it?
Instilling a culture of service ownership and a shift-left mindset into the business reduces downtime and customer impact, while also minimising alert fatigue.
Changing a culture is no small task, however. In this websem, we will look at how to create a culture of service ownership; how to help IT staff manage the high volume of alerts and unplanned work that the shift to digital has created; and how to tie it all together with a feedback loop in the organisation.